Terms & Conditions

Introduction

These terms and conditions govern your use of the Ponte Property Partners website (pontepropertypartners.com) and the services we provide. By using our website or engaging with our services, you agree to these terms.

Ponte Property Partners is a property introducer. We connect property sellers with vetted cash-buying companies. We do not buy properties ourselves, we do not hold client money, and we do not act as estate agents, solicitors, or financial advisers.

Our Services

What We Do

We introduce motivated property sellers to cash-buying companies within our network. Our role is to assess seller requirements, identify suitable buyers, facilitate introductions, and support the process through to completion.

What We Do Not Do

We do not purchase properties. We do not provide estate agency services in the traditional sense. We do not provide legal, financial, or tax advice. We do not guarantee that any offer will be made, accepted, or completed. We do not act as your agent or representative in any transaction.

No Obligation

There is no obligation on any party. Sellers are free to decline any offer. Buyers are free to withdraw at any time before exchange of contracts. We do not charge sellers any fees.

For Sellers

How It Works

When you contact us about your property, we will discuss your situation and assess whether our service is suitable. If we believe we can help, we will share relevant property details with buyers on our panel to obtain offers.

Important Points for Sellers

• We will discuss which information will be shared with buyers before doing so.
• Any offer is from a third-party buying company, not from Ponte Property Partners.
• We strongly recommend you take independent legal advice before accepting any offer.
• If your property is currently being marketed by another party, please ensure you are not bound by an exclusive marketing or sales agreement that would prevent you from engaging with us.
• We do not provide property valuations. Price guidance is informal only.

No Fees to Sellers

We do not charge sellers any fees for our service. Our fee is paid by the buying company upon completion.

For Buyers

Introducer Fee

Our fee is payable by the buyer upon legal completion of any property purchase that results from an introduction made by Ponte Property Partners. The fee amount will be agreed in writing before any introduction is made.

What Constitutes an Introduction

An introduction is made when we provide a buyer with details of a property or seller. If a buyer completes a purchase of a property introduced by us — whether directly, through a subsidiary, an associated company, or any other connected party — within 12 months of the introduction, our fee is due.

Payment Terms

Our introducer fee is due on the date of legal completion and should be paid via the buyer's solicitor from completion funds. We will issue an invoice and expect payment within 14 days of completion if not settled on the day.

Exclusivity

Unless otherwise agreed in writing, introductions are non-exclusive. We may introduce the same property to multiple buyers on our panel.

Website Use

Accuracy of Information

We make reasonable efforts to ensure the information on our website is accurate and up to date. However, we do not guarantee the accuracy, completeness, or suitability of any information. The content is provided for general information purposes only.

Contact Form

Our website contact form is for enquiries only. Submitting a form does not create any contractual relationship or obligation on either party.

Intellectual Property

All content on this website — including text, design, and layout — is the property of Ponte Property Partners and is protected by copyright. You may not reproduce, distribute, or use any content without our written permission.

Third-Party Links

Our website may contain links to third-party websites. We have no control over those websites and accept no responsibility for them.

Limitation of Liability

To the fullest extent permitted by law:

• We accept no liability for any loss or damage arising from your use of our services.
• We accept no liability for the actions of any third-party buyer or seller introduced through our service.
• We accept no liability for any transaction that does not complete.
• Our total liability shall not exceed the amount of any fee received by us.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Anti-Money Laundering

We are registered with HMRC for anti-money laundering supervision. We are required to carry out identity verification and due diligence checks on parties involved in property transactions. We may request identification documents from you, and we are legally obliged to report any suspicious activity to the relevant authorities.

Complaints

If you are unhappy with any aspect of our service, please contact us at hello@pontepropertypartners.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.

If you remain dissatisfied, you may refer your complaint to the Property Ombudsman, which provides independent dispute resolution for property-related disputes. Visit www.thepropertyombudsman.com or call 0333 321 8800 for more information.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date.

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