Privacy Policy

Introduction

Ponte Property Partners ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website (pontepropertypartners.com) or engage with our services.

We act as a property introducer, connecting property sellers with vetted cash-buying companies. This policy covers how we handle data in the course of providing that service.

Who We Are

For the purposes of UK data protection law, we are the data controller for the personal information we process.

What Information We Collect

We may collect the following personal information:

• When you contact us: Your name, email address, phone number, and any details you provide in your message — including information about your property, your reason for selling, or your interest in partnering with us.
• When we work with you as a seller: Property address and details, asking price expectations, reason for selling, timescale, and any other information relevant to introducing your property to potential buyers.
• When we work with you as a buyer: Company name, contact details, buying criteria, proof of funds, and details of completed transactions.
• When you visit our website: We do not currently use cookies or third-party analytics tools. If this changes, we will update this policy and notify you where required.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiry and provide our services
• To assess your property and match it with suitable buyers
• To share relevant property details with vetted cash-buying companies
• To communicate about the progress of any introduction
• To maintain records for legal and regulatory purposes
• To comply with anti-money laundering obligations

Sharing Your Information

If you are a seller: In order to introduce your property to potential buyers, we will share property details and relevant information with cash-buying companies on our panel. We will discuss this with you before sharing your information and will only share what is necessary to facilitate an offer.

If you are a buyer: We may share your company name and general buying criteria with sellers to demonstrate that we work with credible, vetted buyers.

We may also share your information with:

• Our professional advisers (accountants, legal advisers)
• Regulatory bodies if required by law
• Law enforcement agencies if required by law

We will never sell your personal information to third parties. We will never share your information for marketing purposes without your explicit consent.

Legal Basis for Processing

Under UK GDPR, we process your personal information on the following bases:

• Legitimate interests: We have a legitimate business interest in processing information to facilitate introductions, match sellers with buyers, and operate our business.
• Legal obligation: We are required to comply with anti-money laundering regulations and maintain records for regulatory purposes.
• Consent: Where we share your personal contact details with third parties for purposes beyond our core service, we will obtain your explicit consent.

How Long We Keep Your Information

We retain your personal information for as long as necessary:

• Enquiries that do not proceed: Deleted within 12 months of your last contact.
• Completed transactions: Retained for 6 years from completion, in line with legal obligations.
• Buyer panel information: Retained for as long as you remain on our panel, and for 12 months after removal.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Delete your personal information (subject to legal obligations)
• Restrict or object to processing
• Data portability — receive your information in a standard format
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@pontepropertypartners.com. We will respond within one calendar month.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure storage of digital records, restricted access to personal information, and regular review of our security practices.

Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information: